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Customer Reviews.

service

5

Helpful, friendly and knowledgeable staff.

12 January 2018

service

5

Good service, friendly staff

11 January 2018

sales

5

Excellent customer service from start to finish! Alan was very helpful, nothing was too much trouble and we felt that we were not being pushed into anything! Lovely relaxing atmosphere

09 January 2018

sales

5

Excellent service by Lee

05 January 2018

service

5

Efficient and friendly service from start to finish.

03 January 2018

sales

5

Alan was very helpful explaining and answering my questions and telling me my options.

02 January 2018

sales

5

Alan went out of his way to accommodate

02 January 2018

service

5

Great service, very smooth from booking to pick-up.

02 January 2018

sales

4

As above. Also, Lee took his time to show me the car when I came to pick it up which I appreciated

29 December 2017

sales

2

Sales Executive agreed to guarantee part-exchange value at point of purchase, but this had not been confirmed in writing or communicated to the Finance Manager. Cheque to cover the difference still outstanding.

27 December 2017

service

5

Changed wiper blades sorted noise

27 December 2017

sales

2

As above: calls not made when planned, had to chase all the time

20 December 2017

service

5

Quick and convinient with the option to take a hire car for the day.

19 December 2017

sales

4

There was a mix up over delivery but ultimately the salesman did all he could to resolve it

16 December 2017

service

5

Problems sorted.

15 December 2017

service

5

The service team from the front desk to the people who carry out the service make me feel that I can complete rely on them.

14 December 2017

sales

5

Always made to feel welcome and given updates

12 December 2017

sales

4

Everyone was extremely friendly and helpful during the purchase process, but communication since has been a bit hit and miss. I was disappointed that the handover took place outside in the rain, and not the area designated in the showroom.

12 December 2017

service

5

Completely satisfied with service.

11 December 2017

sales

5

All Your staff were outstanding

11 December 2017

service

4

Courteous, helpful and, as far as I know, competent.

30 November 2017

service

5

I got sent a video giving me an in depth show round my car which I wasn’t expecting but thought that was very good.

30 November 2017

service

5

Received excellent service.

30 November 2017

sales

2

Communications with Marshalls at Grimsby were very poor. They never got back to me with information when promised. I was always phoning and emailing to find out where our order was in the process. It was always me chasing, like they weren't bothered

29 November 2017

service

5

As above

24 November 2017

service

4

The only issue I had was that the service book was not stamped and I had to return a few days later to get it stamped. Minor issue

15 November 2017

service

5

Faultless from start to finish. The staff are very friendly and nothing is to much trouble.

14 November 2017

service

4

Marshall’s are great they pick up and drop off my mini when it needs a service. I even received a video showing the major areas checked on my car

14 November 2017

sales

5

Love the car and everyone very helpful in finding the car for me.

12 November 2017

service

5

Because everyone was very friendly. 09

11 November 2017

service

5

nothing was to much trouble

06 November 2017

service

5

Good service received

02 November 2017

service

4

Although a specific time was agreed and I was early, it still took way too long for what is an oil and filter change, ie 15 minutes, not 60 minutes.

01 November 2017

service

2

Issue with fault still the same. Can't actually see what has been done. Paint protection supposedly re-applied but again no difference seen.

24 October 2017

service

5

a job well done