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Customer Reviews.

service

4

The only issue I had was that the service book was not stamped and I had to return a few days later to get it stamped. Minor issue

15 November 2017

service

5

Faultless from start to finish. The staff are very friendly and nothing is to much trouble.

14 November 2017

service

4

MarshallÂ’s are great they pick up and drop off my mini when it needs a service. I even received a video showing the major areas checked on my car

14 November 2017

sales

5

Love the car and everyone very helpful in finding the car for me.

12 November 2017

service

5

Because everyone was very friendly. 09

11 November 2017

service

5

nothing was to much trouble

06 November 2017

service

5

Good service received

02 November 2017

service

4

Although a specific time was agreed and I was early, it still took way too long for what is an oil and filter change, ie 15 minutes, not 60 minutes.

01 November 2017

service

2

Issue with fault still the same. Can't actually see what has been done. Paint protection supposedly re-applied but again no difference seen.

24 October 2017

service

5

a job well done

20 October 2017

service

2

When the service was booked I was told it would take 2 hours, due to the hour travel to the garage I decided to wait for the car. On arrival I was told it would be at least 4 hours and I was therefore stuck at the garage, it actually took over 5 hour

19 October 2017

sales

5

As above, plus having been given an initial delivery date of 8-10 weeks we were thrilled to receive a call to say it would arrive after only 3 weeks. This was then turned round in just 3 days so that we could have it for our holiday.

18 October 2017

sales

5

Because the whole process of buying the car from test drive to collection was efficient and stress free.

17 October 2017

sales

2

poor service from the sales team.I had to chase for paperwork, emails I sent were never responded to. incorrect information was given to me

17 October 2017

sales

3

Information with regards to what is happening was a bit sketchy, not helped by the my contact leaving the company

13 October 2017

sales

5

Just great service

10 October 2017

service

5

They made it so easy to arrange a collection and return of the car and it came back looking like new having had a wash and polish.

03 October 2017

service

5

I was very satisfied with my car.

02 October 2017

sales

5

The salesman was very knowledgeable, friendly and professional

30 September 2017

sales

5

Friendly and very accommodating staff

29 September 2017

service

4

the loan car system seems to have reduced and we seem to have to wait 2-3 weeks before we can get booked in for a service.

21 September 2017

service

5

Again, excellent customer service, nothing was too much trouble. They were happy to take me home and pick me up after the service

20 September 2017

service

5

Though I do not and cannot know what was carried out on my vehicle, I find that it runs and performs to my expectation.

18 September 2017

service

5

The competition between motor manufactures is fierce, it is very difficult for any one to stand out above any other but Marshall Grimsby did just that. I drove in with a very noisy engine and no appointment, my problem fixed on the spot. Excellent

17 September 2017

sales

5

Company kept in touch with through out whole process

16 September 2017

sales

5

Everything went very efficiently.Our sales person was very knowledgeable and made it a very enjoyable experience.

12 September 2017

service

5

Called prior to service to see if any other work was required, completion of order of paint required for car. Provided information about a possible oil leak which will be looked at later in the year on their advice.

03 September 2017

service

4

Grimsby were fine and exceptionally helpful but mini HQ need to review their products to prevent customers being mislead. If it wasn't for Neil in mini sales for taking the time to listen & resolve and Neil in the service it would be have been a sham

30 August 2017

service

4

The front seat was repaired very well in the end, but it did take an extra week than expected due to the wrong part being ordered.

29 August 2017

service

4

They keep you informed athat all times

29 August 2017

service

5

As above no issues