OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
58 ratings and 35 comments received in the last 90 days.
17 April 2024
Kept me well informed during the process
13 April 2024
The whole experience was faultless from the start to driving away
04 April 2024
Jordan is efficient, knowledgeable and enjoys some banter which makes the process more engaging and less formal.
04 April 2024
Sales person knowledgeable and very helpful
30 March 2024
Knowledgeable staff stress free purchase and pick up
29 March 2024
Great experience from start to finish
29 March 2024
Easy to deal with
24 March 2024
helpful and informative staff
21 March 2024
Jordan kept me in the loop throughout the process
20 April 2024
Service was completed on time and costing less than originally quoted. Plus my car was cleaned ready for collection which is always a welcome bonus!
26 March 2024
5 stars Great customer service from Gareth- friendly and professional I appreciated car had been cleaned inside and out when I picked it up
24 March 2024
Always efficient friendly staff
21 March 2024
Lack of Customer Parking when dropping off car for MOT, car park was overflowing had to drive round a few times just to find somewhere to park, sort this out and 10/10 all round
12 March 2024
Problem not resolved.
11 March 2024
Service was carried out as expected
07 March 2024
Sam made our service experience pleasant and kept in touch with us at all times
05 March 2024
Excellent service, great staff.
04 March 2024
Very professional
27 February 2024
For various reasons the service did not go smoothly on the day and a week later i was presented with a bill for said service even though we have a service plan i had to protest the payment which turned out to be an error by Marshall
19 April 2024
Jordon at Marshall Mini Grimsby has been Fanta throughout the purchasing process. The handover day was informative and relaxed. I was made to feel a valued customer and the car itself is fantastic!