OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
74 ratings and 60 comments received in the last 90 days.
03 May 2025
Great to deal with
25 April 2025
Overall happy, however there response times / attention to detail and getting hold of someone was always challenging
08 April 2025
The purchase of my gorgeous new Mini Cooper was effortless. Mark Jacklin guided me through all the 'paperwork' and talked me through the car's new features, my new car was beautifully presented, insured and ready for me to collect on time.
04 April 2025
Very friendly and efficient sales team working with Jordan at Grimsby.
04 April 2025
Very good but many forms to fill in.
03 April 2025
Despite the IT Share docs issues which was out of their control the service and support was excellent.
28 March 2025
Jordon and mark very helpful and pleasant
27 March 2025
Mark was really welcoming and helpful, he explained all the features of the car to me when collecting it from the MINI centre.
26 March 2025
Made me feel special and not just another person.
14 May 2025
No complications Dropped off, MOT, picked up all great
14 May 2025
The problem was sorted, no hassle to myself and done in the same day.
13 May 2025
Can't fault service from everyone
13 May 2025
The staff were extremely attentive, accommodating and polite. The service was completed quickly and thoroughly.
11 May 2025
Every step of the way was done correctly and explained perfectly
08 May 2025
N/A
08 May 2025
Fast and knowledgeable
06 May 2025
As I work abroad and was only back in the country for 48 hours they went above and beyond to sort the problem out for me at such short notice.
28 April 2025
Pleasantly greeted on arrival. Explained procedure. Most importantly kept to timescale.
25 April 2025
Marshals are a credit to Mini as nothing is too much trouble. They kept me updated on everything. The service received is top notch. They made sure my dog was well looked after as well and had a water bowl for her.
03 May 2025
Friendly staff, great customer service from Jordon & Mark Jordon did a thorough handover, who doesn't love a mini! Thanku Gents ??